Returns & Exchanges

RETURN POLICY

Email us first — before packing anything.

Start here: tell us about your return. You'll need to send an email to ClemmieStromanui@outlook.com, include your order number, and describe the issue or reason clearly. We may ask for photos to assess the situation — this helps us determine the next step quickly and fairly.

This applies when the item shows a manufacturing defect or fulfillment error.

We'll handle those cases directly: damaged items, defective zippers, tears, material defects, significant color discrepancies, or substantial differences between what you received and what was shown on our website.

In these situations, Lacy & Lush takes full responsibility — including covering return shipping and arranging any necessary replacement or resolution.

This applies when there's no product issue.

For example, if you chose the incorrect size or color, or no longer want the item. You'll need to cover the return shipping cost yourself. The item must still be returned in its original, unworn condition, with all tags and packaging intact.

Non-returnable items

The following cannot be returned:

• Gift cards

• Downloadable products

• Intimate or sanitary goods (for hygiene reasons)

• Items marked "Final Sale" at checkout

Partial refunds

In some cases, we may issue a partial refund:

• Items returned damaged or missing parts not due to our error

• Items returned more than 30 days after delivery

Pack and ship carefully

Use a service that provides tracking information, and make sure your order number is clearly associated with the return package — written on the outside of the box or included in the shipping label details. Without tracking or identifiable order information, we can't reliably locate or process your return.

Refund timing

We'll process your refund or remedy once the returned item has been received and inspected at our returns facility. No action is taken before that point — timing depends entirely on shipment arrival and inspection completion.

Refunds are credited to your original payment method within 7–20 business days of approval. Shipping costs from your original order are non-refundable (unless the return was due to our error).

Get your return address only through official channels.

To obtain return instructions and the correct return address, contact our customer service team at ClemmieStromanui@outlook.com. Do not ship until you receive return instructions and address from us.