Shipping Policy

SHIPPING INFORMATION

When your order moves

Your order begins moving immediately after placement.

We verify payment and confirm availability within minutes.

Next, we inspect and package each item for dispatch.

Once ready, we hand your order to our fulfillment facility — this step completes within 48 hours.

How long each stage takes

Lacy & Lush controls the processing stage: your order ships out within 1–3 business days of confirmation.

The carrier, customs authorities, and local logistics providers control transit: delivery takes 5–20 business days after dispatch, depending on your location and selected shipping method.

These timeframes are estimates only. They do not constitute a guarantee.

Lacy & Lush is responsible for dispatch timing. Transit timing falls outside Lacy & Lush's direct control.

What can affect timing

Delays may occur due to public holidays, severe weather conditions, customs inspections, transportation disruptions, or country-specific import and delivery requirements.

None of these factors fall under Lacy & Lush's operational authority.

Customs, duties & taxes

All orders are shipped from Hong Kong. Depending on your country's import regulations, your package may be subject to import duties, taxes, or customs clearance fees. These fees are NOT included in our product prices or shipping charges, and they are your sole responsibility.

We recommend checking with your local customs office before placing your order. We are not responsible for delays caused by customs processing.

How to track & get help

Tracking information becomes available once your order has been dispatched — where supported by the carrier.

If tracking is not yet visible or if your shipment appears delayed beyond the stated timeframes, contact Lacy & Lush customer support directly at ClemmieStromanui@outlook.com.

Incorrect shipping address

You are responsible for providing accurate shipping information at checkout. If you realize you entered a wrong address, email us immediately at ClemmieStromanui@outlook.com. We'll try to catch it before dispatch. Once shipped, we cannot reroute it.